Customer case: from classic meter to digital meter

The issue
The customer is currently replacing conventional meters with digital meters at all retail connections. By 2024, 80% of households will have a digital meter; by July 2029, 100% will. An important role is played by technicians: using mobile PCs, they collect relevant data for the purpose of the placement process.

During the migration weekend, something appeared to have gone wrong: a substantial amount of data appeared not to have been received on the central server. Various legal and financial documents including signatures were nowhere to be found.

Various actions were initiated to recover the lost data. All were unsuccessful. Quite apart from the reputational damage, the impact on business operations, possible lawsuits and fines, doing it again would result in a loss that would run into tons.

The approach

Remy Sijbom, Business & IT Professional, used his knowledge and presence of mind at ICE for this client to take data quality to the next level: "As a trusted advisor, it is part of my job to use my knowledge and experience to take up an unasked-for issue with added value for the client. This was such an issue, many were already working on it. After a thorough analysis, I found that the data had indeed been sent. However, to a layman, the form of the data was unreadable. Using specific software, I was then able to convert the data and the problem was solved. On Friday, the server went down; on Wednesday, the files were back and it was solved."


Client: "Remy is truly our saviour. Thanks to his intervention, we had a breakthrough in the attachment issue. Good job, Remy!"

Remy: "Taking this on has increased confidence in my team's problem-solving ability. Moreover, I have shown what value I add. This gives me the space to add more value for the customer."

Also need an ICE Consultant with a keen Business & IT perspective? Then take contact with us.

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In his approach to process improvement, Stefan emphasises the 3 Ss: structure, standardise...

Process & Performance

In the midst of the energy transition, our clients are in a time of profound change. This transition not only includes technological shifts, but is often accompanied by changes in processes, systems, organisations and behaviour. The Process & Performance team, consisting of consultants with diverse backgrounds and expertise, uses a Lean/Agile approach to realise these changes. With our team of programme and project managers, Agile coaches, Process Improvers, Scrum Masters and change managers, we bring about the desired change. We take a positive-critical approach, putting the organisation's objectives first while keeping an eye on the people affected by the change. Our goal is to significantly improve the organisation, processes and teams from how we found them. This aim is at the heart of our commitment and is a proven formula for success.

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Operational expert

Our Operational Experts have the ability to quickly master new knowledge. Whether you need novice talent or seasoned experts with extensive expertise in areas such as Sourcing & Forecasting, Allocation & Reconciliation, Metering Data and Billing, they are there for you. Their main task is to perform tasks such as processing backlogs and ensuring accurate data processing in various aspects of the energy industry. With the support of our Operational Experts, you can strengthen your business processes and ensure that your data is always processed accurately.

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Data & Analytics

In the era of energy transition, the digital transition is also in full swing. Electrification of consumption and generation, regulatory changes and new technologies are leading to the availability of huge amounts of data in our industry. Therefore, now more than ever it is important to process and fully exploit this data efficiently, in a structured and correct way.

Our team of Data & Analytics consultants consists of both young professionals and experienced experts who have knowledge of these complex information flows and the latest analysis methods. We understand the origins of data and see opportunities to use it for existing and new applications. Whether it involves validation, modelling or visualisation: our consultants can transform your data into valuable insights. In doing so, we do not lose sight of you as a customer and we explain complicated matters in easy-to-understand terms, or are happy to go into more detail. That way, we create impact for you!

ICE-UP is ready to take on challenges in the energy industry by combining these areas of expertise. Together, we create a data landscape that enables your organisation to be successful.

Business & IT

As a crucial link between your business operations and IT infrastructure, we offer highly qualified consultants with deep expertise in the energy industry and business processes. We also have the crucial skill to clearly translate your organisation's needs to developers. We facilitate direct communication between involved departments, with stakeholder management an integral part of our approach. With a keen understanding of the dynamic energy industry and seamless cooperation between business and IT, we identify optimisation opportunities, implement efficient systems and drive innovation.

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