Inspiration

Client case: Efficiency and expertise: keys to a smooth exit

A year and a half ago, news broke that De Vrije Energie Producent (DVEP) had decided to stop supplying gas and electricity in the Netherlands from 1 January 2024. That decision did not come out of the blue. DVEP was facing financial problems, exacerbated by volatility in the energy market due to the war in Ukraine . Moreover, US parent company UGI announced its intention to exit the European market completely.

Essential core processes

The announced exit caused the premature departure of many staff at DVEP. This resulted in a significant loss of knowledge of portfolios, processes and systems. Many of these positions had remained vacant or were subsequently filled by external forces. While the company focused on finalising ongoing contracts and preparing for the phase after the final delivery, there remained numerous business processes that needed to be carried out. To ensure business continuity, DVEP therefore looked for an external partner capable of taking over and executing the essential core processes. This search looked primarily from DVEP's perspective as a balance sheet responsible party, where supplier processes, especially invoicing, were too specific to transfer. ICE Utility Professionals proved to be the right party for this challenge!

Orderly settlement

Over the past year, a team of Data & Analytics consultants from ICE Utility Professionals faced the challenging task of ensuring an orderly wind-down of DVEP's operations and preparing the organisation for a structured exit from the market. With determination and expertise, they set to work. They knew they had to thoroughly review existing processes to maximise efficiency and minimise costs. Together, they mapped all forecast processes and reporting. A plan was drawn up for each process: transfer where possible, stop where necessary, and build alternatives where opportune.

Cost savings and efficient transition phase

The team faced tight deadlines and pressure from all sides. But they pulled out all the stops. Through their efforts, they managed to streamline forecasting and reporting processes, reducing the time and resources required. This resulted not only in significant cost savings, but also in an efficient transition phase.

The appreciation from UGI International was an encouraging factor. Our consultants Rob, Vincent and Iris were praised for their dedication and professionalism, even in a challenging situation. A comment from a manager illustrated this perfectly:

"I am proud that the team at ICE-UP is putting in such good and positive effort to wind down despite the demotivating situation."

In the end, the team's mission was successfully completed. UGI International was able to continue to discontinue, simplify and hand over operational processes to a select group of people, paving the way for an orderly withdrawal from the European energy market. With determination, cooperation and expertise, Rob, Vincent and Iris played a crucial role in a complex transition.

Want to benefit from the expertise and experience of our consultants like Rob, Vincent and Iris? Take contact with ICE Utility Professionals to discover how we can support your company during complex change and transition processes.

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Process & Performance

In the midst of the energy transition, our clients are in a time of profound change. This transition not only includes technological shifts, but is often accompanied by changes in processes, systems, organisations and behaviour. The Process & Performance team, consisting of consultants with diverse backgrounds and expertise, uses a Lean/Agile approach to realise these changes. With our team of programme and project managers, Agile coaches, Process Improvers, Scrum Masters and change managers, we bring about the desired change. We take a positive-critical approach, putting the organisation's objectives first while keeping an eye on the people affected by the change. Our goal is to significantly improve the organisation, processes and teams from how we found them. This aim is at the heart of our commitment and is a proven formula for success.

Choose ICE Utility Professionals and achieve lasting improvements that make your organisation agile, resilient and future-proof.

Operational expert

Our Operational Experts have the ability to quickly master new knowledge. Whether you need novice talent or seasoned experts with extensive expertise in areas such as Sourcing & Forecasting, Allocation & Reconciliation, Metering Data and Billing, they are there for you. Their main task is to perform tasks such as processing backlogs and ensuring accurate data processing in various aspects of the energy industry. With the support of our Operational Experts, you can strengthen your business processes and ensure that your data is always processed accurately.

Choose ICE Utility Professionals and optimise your operational processes with our expert Operational Experts.

Data & Analytics

In the era of energy transition, the digital transition is also in full swing. Electrification of consumption and generation, regulatory changes and new technologies are leading to the availability of huge amounts of data in our industry. Therefore, now more than ever it is important to process and fully exploit this data efficiently, in a structured and correct way.


Our team of Data & Analytics consultants consists of both young professionals and experienced experts who have knowledge of these complex information flows and the latest analysis methods. We understand the origins of data and see opportunities to use it for existing and new applications. Whether it involves validation, modelling or visualisation: our consultants can transform your data into valuable insights. In doing so, we do not lose sight of you as a customer and we explain complicated matters in easy-to-understand terms, or are happy to go into more detail. That way, we create impact for you!

ICE-UP is ready to take on challenges in the energy industry by combining these areas of expertise. Together, we create a data landscape that enables your organisation to be successful.

Business & IT

As a crucial link between your business operations and IT infrastructure, we offer highly qualified consultants with deep expertise in the energy industry and business processes. We also have the crucial skill to clearly translate your organisation's needs to developers. We facilitate direct communication between involved departments, with stakeholder management an integral part of our approach. With a keen understanding of the dynamic energy industry and seamless cooperation between business and IT, we identify optimisation opportunities, implement efficient systems and drive innovation.

Choose ICE Utility Professionals and form a partnership that will make your organisation agile, resilient and future-proof.