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Our team

At ICE Utility Professionals, we combine deep sector expertise with strong support from recruitment, marketing, sales and HR. Together, we form a close-knit family committed to quality, integrity and a focus on results. Everyone contributes to our mission of moving the utility sector forward.

Recruitment

Lysanne Oerlemans

Recruiter

oerlemans@ice-up.eu

06 - 45 51 65 91

Wendy Coolen

Senior Recruiter & Account manager

coolen@ice-up.eu

06 - 57 57 02 31

SaLES

Arie Hakemulder

Account manager

hakemulder@ice-up.eu

06-57 34 54 78

Daniel Luhulima

Account manager

luhulima@ice-up.eu

06 - 82 09 08 57

Stefanie Beerends

Account manager

beerends@ice-up.eu

06 - 82 06 89 30

Wendy Coolen

Senior Recruiter & Account manager

coolen@ice-up.eu

06 - 57 57 02 31

DIRECTION

Geert de Leest

Subject area leader Business & IT and Process & Performance

deleest@ice-up.eu

06 12 56 64 25

Marcel van Staa

Director

vanstaa@ice-up.eu

06 - 21 84 74 69

Michiel Visser

Subject area leader Data & Analytics and Operational Experts

m.visser@ice-up.eu

06 45 42 42 07

Robby Honings

Manager of operations

honings@ice-up.eu

06 - 13 03 58 32

OFFICE | HR | MARKETING

Gertjan van Noort

Marketing and communication

vannoort@ice-up.eu

06-45 22 88 49

Marja van Leeuwen

Office manager

vanleeuwen@ice-up.eu

06 - 51 32 18 92

Sandra La Croix

HR Advisor

lacroix@ice-up.eu

06 - 46 95 51 56

It starts with yourself

Practise what you preach. We work with you to create a more sustainable world and, of course, that starts with ourselves. So we drive electric cars, there are solar panels on our roof, we heat electrically and we support the CliniClowns, among others.

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Change of market role

The energy transition is impacting the entire energy landscape and has led to new players and market roles. Perhaps you are new to the energy market and want to determine which role would best suit your organisation. Or you are already active, but see opportunities in taking on an additional market role. Which role fits your strategy? Should you combine several market roles? And what do you need to arrange to obtain this role(s)? In addition, data plays a crucial role: how do you set up your messaging and make sure your data is compliant?


ICE has been active in the energy sector for 20 years. Our staff have experience in all market roles and will help you determine which role(s) best suit your organisation. We guide you throughout the process, from market entry to operational set-up, and provide advice on systems, data and processes such as messaging. With our in-depth expertise and pragmatic approach, we ensure that your organisation is ready to operate effectively in the energy market.

Choose ICE Utility Professionals and define, implement and optimise your market role(s) with confidence and expertise.

Change & Transformation

For organisations in the energy sector, it is becoming increasingly necessary to let go of existing ways of working and processes and move with market developments. The pace at which changes need to be implemented is increasing and affects not only strategy and working methods, but also the way data is deployed, the rise of AI and robotisation, and the skills needed by employees. This requires new work instructions and a different way of working. How do you keep a grip on your execution processes in times of change? And how do you ensure that the people in your organisation grow in this?

ICE's consultants have extensive expertise in guiding change projects and transformations, with a focus on change management, project management and agile principles. We believe in sustainable change where people are central. This means that, together with the organisation, we map out what the core issue is, which direction we want to take and which steps are needed to achieve this. From strategy to implementation, we ensure that systems, data, processes and the organisation remain in balance, so that the transformation is not only successful, but also makes a lasting impact.

Choose ICE Utility Professionals and achieve sustainable transformations in which systems, data, processes and people remain in balance.

Product development

Rapid developments and changes within the energy sector are forcing organisations to continuously innovate. Not just to stay compliant, but above all to serve customers optimally. As an organisation, this means constantly developing new products and services, such as dynamic energy contracts, apps that link smart meters to household appliances or platforms that allow consumers to keep control of their energy data.


At ICE, we have extensive experience in product development within the energy sector, in roles such as product owner, product manager, analyst and business consultant. We combine market insights with data analysis to clarify what customers really need. Our approach is not based on intuitive assumptions, but on facts: data forms the basis for decisions, product improvements and strategic choices. In doing so, we take legislation such as the AVG into account, so that data not only adds value, but is also used safely and compliantly. By working iteratively and continuously gathering feedback, we realise products that deliver immediate value and perfectly match customer expectations.

Choose ICE Utility Professionals and develop innovative, data-driven and compliant energy products that add real value.

Business Optimisation

The energy transition requires organisations to adapt quickly to developments in the market and society. But what exactly is the impact of a change on the organisation? Which processes and systems will be affected? How do you ensure that data is optimally used to support these changes? And - more importantly - what does the change require from the people in the organisation? Without a clear answer to these questions, it is difficult to find a starting point for an optimisation or change process. The next question is how to ensure that changes and process optimisations are sustainably secured in the organisation, systems, processes and data.

To know the effect of a business optimisation, it is important to do an impact analysis on the organisation. Here, we not only look at the direct benefits from ICE, but also at the processes that are affected and we pay attention to the impact on systems and data and the people in the organisation. The result is a clear overview of opportunities and risks that the optimisation process may entail, including recommendations to address these outcomes as effectively as possible in the actual implementation process.

After we have gained a clear understanding of the impact of a change, it is time to actually implement this change. We do this by making a clear advisory report, looking not only at the change in processes, systems and data, but especially at the people in the organisation who ultimately have to carry the change. We also secure the knowledge, data and new way of working, so that the result of the change is permanent - even after the ICE consultants have completed their work.

Choose ICE Utility Professionals and secure sustainable improvements in processes, systems, data and people.

CAPACITY ISSUE

The tightness of the labour market is also a recurring theme in the energy sector, placing organisations facing the challenge of being able to continue to deliver their services and products. Combined with the pressure of the energy transition, which demands more and more from organisations, the urgency of the capacity issue for organisations within the energy sector is high. ICE can provide a solution to this, as we have in-house specialists who are at home in all facets of the energy sector. ICE also has a wide range of different roles on board, from operational experts, business analysts, product owners and project managers to data analysts, change managers and programme managers. Thanks to this large group of colleagues, we can respond to many different capacity issues and quickly deliver those colleagues your organisation needs.

Choose ICE Utility Professionals and ensure that your organisation always has the right expertise to remain resilient and future-proof.

Impact laws and regulations

The energy sector has been in a state of flux in recent years, and this has also affected laws and regulations. Increasingly, a measure has to be introduced at relatively short notice, think of the price cap, for example. Due to the energy transition, laws and regulations are constantly changing. These changes not only impact your organisation's current way of working, but also the data you work with. This raises questions such as: What is the impact on our systems and processes? Do we need to clean up or structure data to stay compliant? What investments are needed to implement future changes smoothly?

Besides having extensive experience with existing laws and regulations, our consultants also keep an eye on what will change in the future. We are already working on tomorrow's laws and regulations, mapping out the implications for different market roles and organisations in the energy sector. In doing so, we look not only at the processes, systems and data, but also at the people in the organisation. After all, change affects not only systems, but also the people who work with them. We help your team to build up the right knowledge, make changes run smoothly and make optimal use of data. By combining expertise, change management and a people-oriented approach, we ensure that your organisation not only remains compliant, but is also ready for the future.

Choose ICE Utility Professionals if you want to be compliant and future-proof.

Process & Performance

In the midst of the energy transition, our clients are in a time of profound change. This transition not only includes technological shifts, but is often accompanied by changes in processes, systems, organisations and behaviour. The Process & Performance team, consisting of consultants with diverse backgrounds and expertise, uses a Lean/Agile approach to realise these changes. With our team of programme and project managers, Agile coaches, Process Improvers, Scrum Masters and change managers, we bring about the desired change. We take a positive-critical approach, putting the organisation's objectives first while keeping an eye on the people affected by the change. Our goal is to significantly improve the organisation, processes and teams from how we found them. This aim is at the heart of our commitment and is a proven formula for success.

Choose ICE Utility Professionals and achieve lasting improvements that make your organisation agile, resilient and future-proof.

Operational expert

Our Operational Experts have the ability to quickly master new knowledge. Whether you need novice talent or seasoned experts with extensive expertise in areas such as Sourcing & Forecasting, Allocation & Reconciliation, Metering Data and Billing, they are there for you. Their main task is to perform tasks such as processing backlogs and ensuring accurate data processing in various aspects of the energy industry. With the support of our Operational Experts, you can strengthen your business processes and ensure that your data is always processed accurately.

Choose ICE Utility Professionals and optimise your operational processes with our expert Operational Experts.

Data & Analytics

In the era of energy transition, the digital transition is also in full swing. Electrification of consumption and generation, regulatory changes and new technologies are leading to the availability of huge amounts of data in our industry. Therefore, now more than ever it is important to process and fully exploit this data efficiently, in a structured and correct way.


Our team of Data & Analytics consultants consists of both young professionals and experienced experts who have knowledge of these complex information flows and the latest analysis methods. We understand the origins of data and see opportunities to use it for existing and new applications. Whether it involves validation, modelling or visualisation: our consultants can transform your data into valuable insights. In doing so, we do not lose sight of you as a customer and we explain complicated matters in easy-to-understand terms, or are happy to go into more detail. That way, we create impact for you!

ICE-UP is ready to take on challenges in the energy industry by combining these areas of expertise. Together, we create a data landscape that enables your organisation to be successful.

Business & IT

As a crucial link between your business operations and IT infrastructure, we offer highly qualified consultants with deep expertise in the energy industry and business processes. We also have the crucial skill to clearly translate your organisation's needs to developers. We facilitate direct communication between involved departments, with stakeholder management an integral part of our approach. With a keen understanding of the dynamic energy industry and seamless cooperation between business and IT, we identify optimisation opportunities, implement efficient systems and drive innovation.

Choose ICE Utility Professionals and form a partnership that will make your organisation agile, resilient and future-proof.