What is a utility?

A utility is a company operating in a sector that provides a public utility, such as a power company or drinking water supply. Sometimes mail, telegraphy, rail transport and public transport are also considered utilities.

What does a utility do?

Because different types of companies are counted as utilities, they do not all serve the same purpose. An energy supplier supplies electricity and gas to individuals and businesses. A drinking water company supplies water. Utilities often provide services that are in the public interest. Therefore, these companies often have to adhere to strict rules, given their monopoly position.

A utility from the government

In the past, utilities were often regulated from the government. This is mostly no longer the case. The energy market has been open for quite some time, allowing a customer to choose where to be a customer. This has advantages and disadvantages.

Customers can now easily switch and choose their own supplier and associated prices. But, this can actually also be a disadvantage. Companies now have to incur different costs than in a closed market, which can increase prices. On the other hand, the competition of an open market actually reduces prices.

However, the water supply market is closed. This means that a region has a fixed supply company. As a customer, it is not possible to choose your own supplier.

What challenges do utilities face?

Utilities face several challenges. Due to the open market, competition in the energy market is high and new suppliers are popping up like mushrooms. Digitalisation and sustainability also play a major role in utilities' operations.

ICE Utility Professionals helps your business move forward

Due to the challenges within utility companies, it can sometimes be difficult to find staff with sufficient knowledge and experience. That is exactly where ICE Utility Professionals can help you. Supporting, expert or management: with an ICE Professional, you get the best solution. Feel free to contact us, call 085 - 27 35 207 or email info@ice-up.eu.

Process & Performance

In the midst of the energy transition, our clients are in a time of profound change. This transition not only includes technological shifts, but is often accompanied by changes in processes, systems, organisations and behaviour. The Process & Performance team, consisting of consultants with diverse backgrounds and expertise, uses a Lean/Agile approach to realise these changes. With our team of programme and project managers, Agile coaches, Process Improvers, Scrum Masters and change managers, we bring about the desired change. We take a positive-critical approach, putting the organisation's objectives first while keeping an eye on the people affected by the change. Our goal is to significantly improve the organisation, processes and teams from how we found them. This aim is at the heart of our commitment and is a proven formula for success.

Choose ICE Utility Professionals and achieve lasting improvements that make your organisation agile, resilient and future-proof.

Operational expert

Our Operational Experts have the ability to quickly master new knowledge. Whether you need novice talent or seasoned experts with extensive expertise in areas such as Sourcing & Forecasting, Allocation & Reconciliation, Metering Data and Billing, they are there for you. Their main task is to perform tasks such as processing backlogs and ensuring accurate data processing in various aspects of the energy industry. With the support of our Operational Experts, you can strengthen your business processes and ensure that your data is always processed accurately.

Choose ICE Utility Professionals and optimise your operational processes with our expert Operational Experts.

Data & Analytics

In the era of energy transition, the digital transition is also in full swing. Electrification of consumption and generation, regulatory changes and new technologies are leading to the availability of huge amounts of data in our industry. Therefore, now more than ever it is important to process and fully exploit this data efficiently, in a structured and correct way.


Our team of Data & Analytics consultants consists of both young professionals and experienced experts who have knowledge of these complex information flows and the latest analysis methods. We understand the origins of data and see opportunities to use it for existing and new applications. Whether it involves validation, modelling or visualisation: our consultants can transform your data into valuable insights. In doing so, we do not lose sight of you as a customer and we explain complicated matters in easy-to-understand terms, or are happy to go into more detail. That way, we create impact for you!

ICE-UP is ready to take on challenges in the energy industry by combining these areas of expertise. Together, we create a data landscape that enables your organisation to be successful.

Business & IT

As a crucial link between your business operations and IT infrastructure, we offer highly qualified consultants with deep expertise in the energy industry and business processes. We also have the crucial skill to clearly translate your organisation's needs to developers. We facilitate direct communication between involved departments, with stakeholder management an integral part of our approach. With a keen understanding of the dynamic energy industry and seamless cooperation between business and IT, we identify optimisation opportunities, implement efficient systems and drive innovation.

Choose ICE Utility Professionals and form a partnership that will make your organisation agile, resilient and future-proof.