Headache files in the cupboard?

Two ICE Professionals recently very successfully solved such headache cases for one of our clients. This client had chosen ICE because our professionals can start independently right away due to their energy knowledge.

End-to-end accountability

Our experts were deployed at a time when the tap was already closed due to a fix, so the focus of the assignment was on corrections. Work in that context included:

  • Mapping work stock, including enrichment with data from backend systems.
  • Preparation of plans of action, including impact-effort models (for decision-making)
  • Mass corrections via batches
  • Tailoring for exceptions
  • Report
  • Coordination with other departments involved
  • Providing information to stakeholders (in particular management, financial and operational departments)
  • Taking on all this work, our professionals have taken responsibility for the end-to-end process.


The client gave our experts all the resources, trust and freedom to take on these files independently. As a result, they quickly knew their way around a dynamic environment of systems and departments. Through the right mix of cooperation and independence, our ICE experts were able to successfully solve the headache files.

Client feedback was extremely positive, they praised our professionals for:

  • The high quality of work, so impact on client and organisation was low.
  • Independence and self-direction
  • Their proactive attitude
  • Their ability to bite into tough, complex files
  • Their critical eye
  • Do you recognise the above situation within the organisation where you work? Get in touch with us. We have the right people for the challenge!


Ilona Venderbos

Interim energy market professional

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Process & Performance

In the midst of the energy transition, our clients are in a time of profound change. This transition not only includes technological shifts, but is often accompanied by changes in processes, systems, organisations and behaviour. The Process & Performance team, consisting of consultants with diverse backgrounds and expertise, uses a Lean/Agile approach to realise these changes. With our team of programme and project managers, Agile coaches, Process Improvers, Scrum Masters and change managers, we bring about the desired change. We take a positive-critical approach, putting the organisation's objectives first while keeping an eye on the people affected by the change. Our goal is to significantly improve the organisation, processes and teams from how we found them. This aim is at the heart of our commitment and is a proven formula for success.

Choose ICE Utility Professionals and achieve lasting improvements that make your organisation agile, resilient and future-proof.

Operational expert

Our Operational Experts have the ability to quickly master new knowledge. Whether you need novice talent or seasoned experts with extensive expertise in areas such as Sourcing & Forecasting, Allocation & Reconciliation, Metering Data and Billing, they are there for you. Their main task is to perform tasks such as processing backlogs and ensuring accurate data processing in various aspects of the energy industry. With the support of our Operational Experts, you can strengthen your business processes and ensure that your data is always processed accurately.

Choose ICE Utility Professionals and optimise your operational processes with our expert Operational Experts.

Data & Analytics

In the era of energy transition, the digital transition is also in full swing. Electrification of consumption and generation, regulatory changes and new technologies are leading to the availability of huge amounts of data in our industry. Therefore, now more than ever it is important to process and fully exploit this data efficiently, in a structured and correct way.

Our team of Data & Analytics consultants consists of both young professionals and experienced experts who have knowledge of these complex information flows and the latest analysis methods. We understand the origins of data and see opportunities to use it for existing and new applications. Whether it involves validation, modelling or visualisation: our consultants can transform your data into valuable insights. In doing so, we do not lose sight of you as a customer and we explain complicated matters in easy-to-understand terms, or are happy to go into more detail. That way, we create impact for you!

ICE-UP is ready to take on challenges in the energy industry by combining these areas of expertise. Together, we create a data landscape that enables your organisation to be successful.

Business & IT

As a crucial link between your business operations and IT infrastructure, we offer highly qualified consultants with deep expertise in the energy industry and business processes. We also have the crucial skill to clearly translate your organisation's needs to developers. We facilitate direct communication between involved departments, with stakeholder management an integral part of our approach. With a keen understanding of the dynamic energy industry and seamless cooperation between business and IT, we identify optimisation opportunities, implement efficient systems and drive innovation.

Choose ICE Utility Professionals and form a partnership that will make your organisation agile, resilient and future-proof.