Inspiration

The three phases of Process Mining

Every company wants to be able to track set KPIs and directly measure the effect of decisions taken. Process Mining is ideally suited for this, as it visualises business processes, makes decision-making data-driven and allows results to be tracked. But where do you start? Who do you need? Do you need a Data Scientist? No worries, we take you through the three phases of Process Mining:

  1. Applicability: Problem, data and resource availability
  2. Dates and discovery: Process flow modelling, validation and browsing
  3. Progress: Translate interpretation into improvements, implement improvement and KPIs

Applicability

  • Start the first time with a clear problem or process. There is no need to immediately link all your business processes to a Process Mining tool. Pick one process you would like to take a critical look at.
  • Involve the right people from within your organisation or outside. Get a stakeholder who sees benefit in Process Mining, a process owner and capacity in your IT department for connection and modulation.
  • Check the data for the presence of event logs, description of activity and unique ID. These three conditions are needed to track your process properly. When linking multiple sources, a unique key is required. The links are modulated at a later stage.
  • Make sure the Process Mining software can access the data. This can be through a real-time connection or incremental loading. You can often choose between a cloud or on premise solution for this.
  • Set realistic expectations based on available data and the scale of the problem.

Dates and discovery

  • In this phase, the process is formed. You elaborate the process model by making all events recognisable. Once all events are modelled, the Process Mining software can retrieve and process the data.
  • Depending on the software you use, initial insights are automatically created in a split second. Cross-sections in time and all possible flows in the process become visible. Validate what you see by browsing through the data and checking cases in the backend systems.
  • Play with the different cross-sections and zoom in on your process, be amazed at the first insights. The first inefficiencies and long lead times become immediately apparent.

Progress

The treasure hunt can begin. At attribute and case level, analyse the different cross-section such as time, numbers and zoom in on the process flow. Think about what other insights you would like to have and set your own conditions.
Interpret the insights and translate them into improvements. Work out your process improvements and implement the improvements. Reduce lead time and remove inefficiencies from your process. Process Mining is thus a great complement to the analysis phase in Lean Six Sigma.
Depending on the software you use, you have the option to create your own dashboards. Set KPIs and create a dashboard to track your improvements.

If the data is in order along with the right people, you can have the first results insightful within a day!

Solving lead times and inefficiencies within your organisation? Sign up for a free demo!

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What keeps us busy

We learn every day. About the utility industry, regulations and our profession in the broadest sense. We love to share it with you.

Process & Performance

In the midst of the energy transition, our clients are in a time of profound change. This transition not only includes technological shifts, but is often accompanied by changes in processes, systems, organisations and behaviour. The Process & Performance team, consisting of consultants with diverse backgrounds and expertise, uses a Lean/Agile approach to realise these changes. With our team of programme and project managers, Agile coaches, Process Improvers, Scrum Masters and change managers, we bring about the desired change. We take a positive-critical approach, putting the organisation's objectives first while keeping an eye on the people affected by the change. Our goal is to significantly improve the organisation, processes and teams from how we found them. This aim is at the heart of our commitment and is a proven formula for success.

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Operational expert

Our Operational Experts have the ability to quickly master new knowledge. Whether you need novice talent or seasoned experts with extensive expertise in areas such as Sourcing & Forecasting, Allocation & Reconciliation, Metering Data and Billing, they are there for you. Their main task is to perform tasks such as processing backlogs and ensuring accurate data processing in various aspects of the energy industry. With the support of our Operational Experts, you can strengthen your business processes and ensure that your data is always processed accurately.

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Data & Analytics

In the era of energy transition, the digital transition is also in full swing. Electrification of consumption and generation, regulatory changes and new technologies are leading to the availability of huge amounts of data in our industry. Therefore, now more than ever it is important to process and fully exploit this data efficiently, in a structured and correct way.


Our team of Data & Analytics consultants consists of both young professionals and experienced experts who have knowledge of these complex information flows and the latest analysis methods. We understand the origins of data and see opportunities to use it for existing and new applications. Whether it involves validation, modelling or visualisation: our consultants can transform your data into valuable insights. In doing so, we do not lose sight of you as a customer and we explain complicated matters in easy-to-understand terms, or are happy to go into more detail. That way, we create impact for you!

ICE-UP is ready to take on challenges in the energy industry by combining these areas of expertise. Together, we create a data landscape that enables your organisation to be successful.

Business & IT

As a crucial link between your business operations and IT infrastructure, we offer highly qualified consultants with deep expertise in the energy industry and business processes. We also have the crucial skill to clearly translate your organisation's needs to developers. We facilitate direct communication between involved departments, with stakeholder management an integral part of our approach. With a keen understanding of the dynamic energy industry and seamless cooperation between business and IT, we identify optimisation opportunities, implement efficient systems and drive innovation.

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