Inspiration

Treasure digging in business processes?

The energy industry "enjoys" high levels of competition. The big three are trying to trounce each other while meanwhile being attacked by startups and scale-ups. This is all happening while the energy landscape is changing, new market players and different customer needs. This requires you to be innovative and effective in all areas. One way to do that is to look critically at your business processes.

Lean or by Design

This can be done by organising Kaizens or Design sprints but often these ways are not as effective as you hope. They cost you a lot of capacity and the data is partly supported by interviews. The power of these ways also often lies in the follow-up that is still sometimes forgotten.

By dates

One way to complement those limitations is by using Process Mining software. Process Mining gives insight to the flow of your business processes. It does so by retrieving data from available sources such as databases, DMP, ERP or CRM systems. Process Mining software shows you all anomalous flows by tracking events. Hidden costs, inefficiencies and bottlenecks become immediately visible, allowing you to get straight to work on the root cause.

  • Decision-making is based on facts
  • Processes are visual
  • Results can be tracked

Process Mining with the QPR ProcessAnalyzer

With Process Mining, you analyse run times, rework, bottlenecks, compliance issues, unhappy flows and make countless other analyses. The QPR ProcessAnalyzer (which we work with) gives you various cross-sections, flows and tables for initial analysis. You also build your own dashboards from MT to operational level using drag and drop.

Interested and curious about the free demo or more information? Feel free to contact with us!

More inspiration

What keeps us busy

We learn every day. About the utility industry, regulations and our profession in the broadest sense. We love to share it with you.

Process & Performance

In the midst of the energy transition, our clients are in a time of profound change. This transition not only includes technological shifts, but is often accompanied by changes in processes, systems, organisations and behaviour. The Process & Performance team, consisting of consultants with diverse backgrounds and expertise, uses a Lean/Agile approach to realise these changes. With our team of programme and project managers, Agile coaches, Process Improvers, Scrum Masters and change managers, we bring about the desired change. We take a positive-critical approach, putting the organisation's objectives first while keeping an eye on the people affected by the change. Our goal is to significantly improve the organisation, processes and teams from how we found them. This aim is at the heart of our commitment and is a proven formula for success.

Choose ICE Utility Professionals and achieve lasting improvements that make your organisation agile, resilient and future-proof.

Operational expert

Our Operational Experts have the ability to quickly master new knowledge. Whether you need novice talent or seasoned experts with extensive expertise in areas such as Sourcing & Forecasting, Allocation & Reconciliation, Metering Data and Billing, they are there for you. Their main task is to perform tasks such as processing backlogs and ensuring accurate data processing in various aspects of the energy industry. With the support of our Operational Experts, you can strengthen your business processes and ensure that your data is always processed accurately.

Choose ICE Utility Professionals and optimise your operational processes with our expert Operational Experts.

Data & Analytics

In the era of energy transition, the digital transition is also in full swing. Electrification of consumption and generation, regulatory changes and new technologies are leading to the availability of huge amounts of data in our industry. Therefore, now more than ever it is important to process and fully exploit this data efficiently, in a structured and correct way.


Our team of Data & Analytics consultants consists of both young professionals and experienced experts who have knowledge of these complex information flows and the latest analysis methods. We understand the origins of data and see opportunities to use it for existing and new applications. Whether it involves validation, modelling or visualisation: our consultants can transform your data into valuable insights. In doing so, we do not lose sight of you as a customer and we explain complicated matters in easy-to-understand terms, or are happy to go into more detail. That way, we create impact for you!

ICE-UP is ready to take on challenges in the energy industry by combining these areas of expertise. Together, we create a data landscape that enables your organisation to be successful.

Business & IT

As a crucial link between your business operations and IT infrastructure, we offer highly qualified consultants with deep expertise in the energy industry and business processes. We also have the crucial skill to clearly translate your organisation's needs to developers. We facilitate direct communication between involved departments, with stakeholder management an integral part of our approach. With a keen understanding of the dynamic energy industry and seamless cooperation between business and IT, we identify optimisation opportunities, implement efficient systems and drive innovation.

Choose ICE Utility Professionals and form a partnership that will make your organisation agile, resilient and future-proof.