The energy industry "enjoys" high levels of competition. The big three are trying to trounce each other while meanwhile being attacked by startups and scale-ups. This is all happening while the energy landscape is changing, new market players and different customer needs. This requires you to be innovative and effective in all areas. One way to do that is to look critically at your business processes.
Lean or by Design
This can be done by organising Kaizens or Design sprints but often these ways are not as effective as you hope. They cost you a lot of capacity and the data is partly supported by interviews. The power of these ways also often lies in the follow-up that is still sometimes forgotten.
One way to complement those limitations is by using Process Mining software. Process Mining gives insight to the flow of your business processes. It does so by retrieving data from available sources such as databases, DMP, ERP or CRM systems. Process Mining software shows you all anomalous flows by tracking events. Hidden costs, inefficiencies and bottlenecks become immediately visible, allowing you to get straight to work on the root cause.
- Decision-making is based on facts
- Processes are visual
- Results can be tracked
Process Mining with the QPR ProcessAnalyzer
With Process Mining, you analyse run times, rework, bottlenecks, compliance issues, unhappy flows and make countless other analyses. The QPR ProcessAnalyzer (which we work with) gives you various cross-sections, flows and tables for initial analysis. You also build your own dashboards from MT to operational level using drag and drop.