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Privacy statement

ICE Utility Professionals is responsible for processing personal data as reflected in this privacy statement by which we comply with the General Data Protection Regulation (AVG). This privacy statement was last amended on 6 May 2020.

Contact details:

ICE Utility Professionals
Amerlandseweg 6
3621 ZC BREUKELEN
085-2735207
info@ice-up.eu
ice-up.eu

Statutory name: ICE Interim B.V.
KVK 34221726

Personal data we process

ICE Utility Professionals processes your personal data because you use our services and/or because you provide this data to us yourself. This includes, for example, personal data from:

- Clients
- Persons showing interest in our services
- Persons interested in performing work through ICE Utility Professionals

Below is an overview of the personal data we process:

- First name and surname
- Gender
- Email address
- Phone number
- IP address
- Data about your activities on our website
- Data about your browsing behaviour across different websites (e.g. because this company is part of an advertising network)
- Internet browser and device type

ICE Utility Professionals does not process any special personal data through the website.

Purpose and basis for processing personal data

ICE Utility Professionals processes your personal data for the following purposes:

- Sending our newsletter.
- To be able to email you if necessary to carry out our services.
- Informing you of changes to our services and products.
- To analyse your behaviour on our website in order to improve the website and tailor the offer of products and services to your preferences.

ICE Utility Professionals does not, on the basis of automated processing, make decisions about matters that could (significantly) affect individuals. These are decisions that are made by computer programmes or systems, without any human being (e.g. an employee of ICE Utility Professionals) being involved.

Retention period personal data

ICE Utility Professionals does not keep your personal data longer than necessary to fulfil the purposes for which your data are collected. If we have informative contact that does not result in a contractual collaboration, we keep your personal data for a maximum of one year.

If our contact leads to a (usually) contractual cooperation, we keep personal data for as long as is necessary for the cooperation in question and our services. After the cooperation ends, we keep personal data for a maximum of one year.

The above retention periods obviously do not apply to personal data for which retention periods are laid down in laws and regulations such as the National Income Tax Act and the Personal Data Protection Act. ICE Utility Professionals applies these statutory retention periods.

Sharing personal data with third parties

ICE Utility Professionals shares your personal data with various third parties if this is necessary for the performance of the agreement and to comply with any legal obligation. With companies that process your data on our behalf, we conclude a processor agreement to ensure the same level of security and confidentiality of your data. ICE Utility Professionals remains responsible for this processing. In addition, ICE Utility Professionals does not provide your personal data to other third parties. We only do this with your express permission.

Our website contains links to the websites of third parties, parties we work with, for example. Our privacy statement does not apply to the websites of third parties; we are not responsible for the content of those websites. We advise you to read the privacy statement of the relevant websites before sharing personal data there.

Cookies, or similar techniques

ICE Utility Professionals uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone the first time you visit this website. ICE Utility Professionals uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work properly and to optimise it.

We also place cookies that track your browsing behaviour so that we can offer tailored content and advertisements.

For analytics, ICE Utility Professionals uses a programme such as Google Analytics.

On your first visit to our website, we have already informed you about these cookies and asked your permission to set them.

You can opt out of cookies by setting your internet browser to stop storing cookies. In addition, you can also delete any information previously stored via your browser settings. For an explanation, see: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/.

Leadinfo:

We use the lead generation service of Leadinfo B.V., Rotterdam, the Netherlands. The tool recognises company visits to our website based on IP addresses and shows us publicly available information, such as company names or addresses. In addition, Leadinfo sets two first-party cookies, to evaluate user behaviour on our website and the tool processes domains from form entries (e.g. "Leadinfo.com") to correlate IP addresses with companies and improve services. More information is available at www.leadinfo.com. On this page: https://www.leadinfo.com/en/opt-out heb je een opt- out-optie. If you opt out, your data will no longer be recorded by Leadinfo.

View, modify or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your possible consent to data processing or object to the processing of your personal data by ICE Utility Professionals and you have the right to data portability. This means you can submit a request to us to send the personal data we have stored about you in a computer file to you or another organisation named by you.

You can send a request to access, correct, delete, transfer your personal data or request the revocation of your consent or objection to the processing of your personal data to privacy@ice-up.eu.

To ensure that the request for inspection is made by you, we ask you to send a copy of your proof of identity with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.

ICE Utility Professionals would also like to inform you that you have the option to file a complaint with the national regulator, the Personal Data Authority. You can do so via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons.

Personal data security

ICE Utility Professionals takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you feel that your data is nevertheless not properly secured or there are indications of misuse, please contact us at privacy@ice-up.eu.

Privacy statement changes

ICE Utility Professionals reserves the right to make changes to this privacy statement. We advise you to consult the privacy statement regularly so that you are aware of any changes. You will find the date of the latest amendment at the beginning of this privacy statement.

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Process & Performance

In the midst of the energy transition, our clients are in a time of profound change. This transition not only includes technological shifts, but is often accompanied by changes in processes, systems, organisations and behaviour. The Process & Performance team, consisting of consultants with diverse backgrounds and expertise, uses a Lean/Agile approach to realise these changes. With our team of programme and project managers, Agile coaches, Process Improvers, Scrum Masters and change managers, we bring about the desired change. We take a positive-critical approach, putting the organisation's objectives first while keeping an eye on the people affected by the change. Our goal is to significantly improve the organisation, processes and teams from how we found them. This aim is at the heart of our commitment and is a proven formula for success.

Choose ICE Utility Professionals and achieve lasting improvements that make your organisation agile, resilient and future-proof.

Operational expert

Our Operational Experts have the ability to quickly master new knowledge. Whether you need novice talent or seasoned experts with extensive expertise in areas such as Sourcing & Forecasting, Allocation & Reconciliation, Metering Data and Billing, they are there for you. Their main task is to perform tasks such as processing backlogs and ensuring accurate data processing in various aspects of the energy industry. With the support of our Operational Experts, you can strengthen your business processes and ensure that your data is always processed accurately.

Choose ICE Utility Professionals and optimise your operational processes with our expert Operational Experts.

Data & Analytics

In the era of energy transition, the digital transition is also in full swing. Electrification of consumption and generation, regulatory changes and new technologies are leading to the availability of huge amounts of data in our industry. Therefore, now more than ever it is important to process and fully exploit this data efficiently, in a structured and correct way.


Our team of Data & Analytics consultants consists of both young professionals and experienced experts who have knowledge of these complex information flows and the latest analysis methods. We understand the origins of data and see opportunities to use it for existing and new applications. Whether it involves validation, modelling or visualisation: our consultants can transform your data into valuable insights. In doing so, we do not lose sight of you as a customer and we explain complicated matters in easy-to-understand terms, or are happy to go into more detail. That way, we create impact for you!

ICE-UP is ready to take on challenges in the energy industry by combining these areas of expertise. Together, we create a data landscape that enables your organisation to be successful.

Business & IT

As a crucial link between your business operations and IT infrastructure, we offer highly qualified consultants with deep expertise in the energy industry and business processes. We also have the crucial skill to clearly translate your organisation's needs to developers. We facilitate direct communication between involved departments, with stakeholder management an integral part of our approach. With a keen understanding of the dynamic energy industry and seamless cooperation between business and IT, we identify optimisation opportunities, implement efficient systems and drive innovation.

Choose ICE Utility Professionals and form a partnership that will make your organisation agile, resilient and future-proof.