Vacancy: Back Office Specialist

Are you looking for a dynamic role in which you can make a crucial contribution to the energy industry? ICE is looking for a driven Backoffice Specialist to take our clients' administrative processes to the next level. As a Backoffice Specialist, you will be pivotal in optimising operational efficiency and customer satisfaction. You will be deployed at various organisations to support their back office activities. Are you ready to use your talents for a more sustainable future? Then read on and discover why ICE is the ideal workplace for you.

What do you do as a Back Office Specialist?

You are responsible for

  • Billing management and customer support (in billing, meter reading and contracts, among others).
  • Analysis of energy consumption data to promote more efficient energy use.
  • Managing customer contracts and processing contract changes.
  • Processing and validation of meter readings and relevant data.
  • General administrative support for various departments.
  • Ensure compliance with applicable laws and regulations.

Does this position suit you?

  • Your work is diverse and requires you to be able to distinguish main issues from side issues, see through processes quickly, be flexible and have a hands-on approach.
  • You are able to learn things quickly and switch gears.
  • You have excellent analytical skills and numerical understanding.
  • Taking initiative is in your nature and you are willing to go the extra mile.
  • Collaboration and effective communication are your strengths.
  • You never lose sight of the customer's interests and strive for a desired outcome.
  • You actively participate in the continuous improvement process by offering suggestions and implementing improvements where possible.


Why ICE?

Do you want to contribute to the energy transition and make a difference? We fulfil interesting assignments with our clients: corporates, start-ups and scale-ups within the energy market.

  • In the expert team which you are part of, knowledge and experience are exchanged. Together, you tackle ICE projects. You influence our strategy and objectives.
  • Our consultants are driven and professional. We work at strategic, tactical and operational levels.
  • Success must be shared! This is also how our remuneration system is set up: good working conditions, profit sharing/mobility scheme, bonus structure and training budget (hard and soft skills).
  • Because of the variety of assignments and clients, at 'Team ICE' you are constantly on the move. You will meet new people, learn new systems and processes and help the client!
  • Without fun no development. We are committed to each other. Successes we share and celebrate together. We support mutual bonding every quarter with a fun joint ICE moment.
  • Directing your own career path: more than fancy words. Together, we make sure the assignments fit well with your development or growth curve. Monthly coach interviews guide your development.


Do you have no experience within the energy industry yet, but think you are the right candidate? If so, we are also looking forward to hearing from you and invite you to apply!

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Applying for a job ...or just curious?

Are you interested in this vacancy, or just curious about the dynamic world of energy & water? And would you like to work in the direction of Business & IT, Data & Analytics, Operational Expert or Process & Performance? Then don't wait any longer and let us hear from you!


Would you like to join us enlist, then our recruiter Lysanne Oerlemans happy to talk to you.

Lysanne Oerlemans | | 06 – 45 51 65 91


Are you freelancer and would you like to contribute to the energy transition through ICE Utility Professionals?
Then contact our recruiter Wendy Coolen.

Wendy Coolen | | 06 – 57 57 02 31

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Process & Performance

In the midst of the energy transition, our clients are in a time of profound change. This transition not only includes technological shifts, but is often accompanied by changes in processes, systems, organisations and behaviour. The Process & Performance team, consisting of consultants with diverse backgrounds and expertise, uses a Lean/Agile approach to realise these changes. With our team of programme and project managers, Agile coaches, Process Improvers, Scrum Masters and change managers, we bring about the desired change. We take a positive-critical approach, putting the organisation's objectives first while keeping an eye on the people affected by the change. Our goal is to significantly improve the organisation, processes and teams from how we found them. This aim is at the heart of our commitment and is a proven formula for success.

Choose ICE Utility Professionals and achieve lasting improvements that make your organisation agile, resilient and future-proof.

Operational expert

Our Operational Experts have the ability to quickly master new knowledge. Whether you need novice talent or seasoned experts with extensive expertise in areas such as Sourcing & Forecasting, Allocation & Reconciliation, Metering Data and Billing, they are there for you. Their main task is to perform tasks such as processing backlogs and ensuring accurate data processing in various aspects of the energy industry. With the support of our Operational Experts, you can strengthen your business processes and ensure that your data is always processed accurately.

Choose ICE Utility Professionals and optimise your operational processes with our expert Operational Experts.

Data & Analytics

In the era of energy transition, the digital transition is also in full swing. Electrification of consumption and generation, regulatory changes and new technologies are leading to the availability of huge amounts of data in our industry. Therefore, now more than ever it is important to process and fully exploit this data efficiently, in a structured and correct way.

Our team of Data & Analytics consultants consists of both young professionals and experienced experts who have knowledge of these complex information flows and the latest analysis methods. We understand the origins of data and see opportunities to use it for existing and new applications. Whether it involves validation, modelling or visualisation: our consultants can transform your data into valuable insights. In doing so, we do not lose sight of you as a customer and we explain complicated matters in easy-to-understand terms, or are happy to go into more detail. That way, we create impact for you!

ICE-UP is ready to take on challenges in the energy industry by combining these areas of expertise. Together, we create a data landscape that enables your organisation to be successful.

Business & IT

As a crucial link between your business operations and IT infrastructure, we offer highly qualified consultants with deep expertise in the energy industry and business processes. We also have the crucial skill to clearly translate your organisation's needs to developers. We facilitate direct communication between involved departments, with stakeholder management an integral part of our approach. With a keen understanding of the dynamic energy industry and seamless cooperation between business and IT, we identify optimisation opportunities, implement efficient systems and drive innovation.

Choose ICE Utility Professionals and form a partnership that will make your organisation agile, resilient and future-proof.