Vacancy: Back Office Specialist

Are you looking for a dynamic role in which you can make a crucial contribution to the energy industry? ICE is looking for a driven Backoffice Specialist to take our clients' administrative processes to the next level. As a Backoffice Specialist, you will be pivotal in optimising operational efficiency and customer satisfaction. You will be deployed at various organisations to support their back office activities. Are you ready to use your talents for a more sustainable future? Then read on and discover why ICE is the ideal workplace for you.

What do you do as a Back Office Specialist?

You are responsible for

  • Billing management and customer support (in billing, meter reading and contracts, among others).
  • Analysis of energy consumption data to promote more efficient energy use.
  • Managing customer contracts and processing contract changes.
  • Processing and validation of meter readings and relevant data.
  • General administrative support for various departments.
  • Ensure compliance with applicable laws and regulations.

Does this position suit you?

  • Your work is diverse and requires you to be able to distinguish main issues from side issues, see through processes quickly, be flexible and have a hands-on approach.
  • You are able to learn things quickly and switch gears.
  • You have excellent analytical skills and numerical understanding.
  • Taking initiative is in your nature and you are willing to go the extra mile.
  • Collaboration and effective communication are your strengths.
  • You never lose sight of the customer's interests and strive for a desired outcome.
  • You actively participate in the continuous improvement process by offering suggestions and implementing improvements where possible.


Why ICE?

Do you want to contribute to the energy transition and make a difference? We fulfil interesting assignments with our clients: corporates, start-ups and scale-ups within the energy market.

  • In the expert team which you are part of, knowledge and experience are exchanged. Together, you tackle ICE projects. You influence our strategy and objectives.
  • Our consultants are driven and professional. We work at strategic, tactical and operational levels.
  • Success must be shared! This is also how our remuneration system is set up: good working conditions, profit sharing/mobility scheme, bonus structure and training budget (hard and soft skills).
  • Because of the variety of assignments and clients, at 'Team ICE' you are constantly on the move. You will meet new people, learn new systems and processes and help the client!
  • Without fun no development. We are committed to each other. Successes we share and celebrate together. We support mutual bonding every quarter with a fun joint ICE moment.
  • Directing your own career path: more than fancy words. Together, we make sure the assignments fit well with your development or growth curve. Monthly coach interviews guide your development.


Do you have no experience within the energy industry yet, but think you are the right candidate? If so, we are also looking forward to hearing from you and invite you to apply!

Want to know more? Then check out

Become an ICE Colleague?

"Fine guidance prior to the start but also during the assignment. This enables me to carry out my assignment with confidence."

Applying for a job ...or just curious?

Are you interested in this vacancy, or just curious about the dynamic world of energy & water? And would you like to work in the direction of Business & IT, Data & Analytics, Operational Expert or Process & Performance? Then don't wait any longer and let us hear from you!

Apply online with ease

Upload your CV:

Process & Performance

Process & Performance Professionals deal with (re)formulating and achieving business objectives in the given, sometimes strongly changing, context. Our process experts and managers use the latest methods and techniques: besides LEAN, process mining or gamification are applied, for example. Naturally, our Interim (Project) Managers steer towards achieving the previously set goal. Besides steering on hard targets, they also have an eye for people!

Operational expert

Operational Experts are able to quickly master knowledge. These professionals are at the beginning of their careers or are seasoned experts with a lot of substantive knowledge in their areas of expertise including Sourcing & Forecasting, Allocation & Reconciliation, Measurement Data and Billing.

Data & Analytics

Data & Analytics Professionals at ICE Utility Professionals focus on aggregating, providing, managing and analysing data. Besides knowledge of how to analyse data and transform it into information, our consultants also have the necessary Business and Compliancy knowledge. This allows them to optimally support you in the transition to data-driven work and protect you from the legal frameworks of privacy.

Business & IT

Getting Business and IT to work together is a skill in itself. ICE Professionals have knowledge of both Business and IT and can therefore fulfil the bridging function between users, administrators, technical designers and management. As a result, your business processes and information systems are continuously improved and taken to the next level.